Frequently asked questions

Products

• What ingredients do you use?

  All Sugar Browed products are vegan, cruelty-free and free from parabens, fragrance and animal ingredients. Dermatologically tested for professional use.

• Is this suitable for beginners?

  Yes — our products are designed for both professional artists and at-home users. Check our Academy for guided tutorials and online courses.

• Can I use your products if I have sensitive skin?

  Our formulas are dermatologically tested and free from common irritants. We always recommend a patch test before first use.

Shipping

• How long does delivery take?

  Orders are dispatched within 3 business days (Mon–Fri). Estimates exclude weekends and public holidays; customs delays are outside our control.

  Zone	Standardbusiness days	Expressbusiness days	Free shipping
  Spain	3–6	1–3	From €149,95
  Europe	7–14	2–10	From €149,95
  USA	5–14	3–11	From $149.95
  Americas	8–14	3–11	From €149,95
  Asia & Oceania	8–14	3–12	From €149,95
  Africa	N/A	3–10	From €149,95

  Unopened products can be returned within 14 days of delivery.

• Do you ship internationally?

  Yes, we ship worldwide right at your doorstep!

Returns

• What is your return policy?

  We offer a 14-day return window on all unopened products. Contact our support team and we'll arrange everything quickly.

• My order arrived damaged — what do I do?

  We're so sorry to hear that. Please contact us within 48 hours with a photo of the damage and we'll send a replacement right away.

Academy

• What is the Sugar Browed Academy?

  Our Academy offers professional brow training — online courses, e-books, and in-person workshops taught by certified artists across Europe.

• Do I get a certificate?

  Yes — all training courses include a Sugar Browed certificate of completion, recognised in the professional beauty industry.

• Can I take courses if I'm not a professional?

  Absolutely. Our courses are designed for all levels — from complete beginners to experienced artists looking to level up their technique.