Terms of service

TERMS OF SERVICE

Last updated: February 2026

These Terms of Service (“Terms”) govern your access to and use of www.sugarbrowed.com (the “Site”), operated by:

SUGAR BROWED.
Spain
Email: info@sugarbrowed.com

By accessing the Site or purchasing any product or service, you agree to be bound by these Terms.

If you do not agree, you may not use our Site or Services.

1. Definitions

  • “Sugar Browed” refers to SUGAR BROWED., established in Spain.

  • “Services” include physical products, online courses, digital materials, training programs, certifications, and related services.

  • “Customer” refers to any individual or business purchasing or using our Services.

2. Eligibility

You must be at least 18 years old to use our Services.

3. Intellectual Property

All content on this Site, including but not limited to logos, text, course materials, videos, branding, and certifications, is the exclusive property of Sugar Browed and protected by intellectual property laws.

Unauthorized copying, sharing, distribution, resale, or reproduction is strictly prohibited.

4. Orders & Payment

Payment must be completed before any order is processed.

We reserve the right to refuse or cancel any order at our discretion.

Prices are listed in EUR and may change without notice.

Applicable VAT is included where required by Spanish law.

5. Shipping & Customs

Orders are processed within 2–4 business days.

International orders may be subject to customs duties, VAT, or import charges. These are the sole responsibility of the customer.

If a shipment is refused due to unpaid customs charges, any return or destruction costs may be deducted from the refund.

6. Refund & Cancellation Policy

Our Refund Policy forms part of these Terms.

Physical Products – Consumers

Consumers have a 14-day right of withdrawal in accordance with Spanish and EU law, provided:

  • Items are unused

  • Items are unopened

  • Items are returned in original packaging

Hygienic or sanitary products that have been opened are not eligible for return.

Sale items and customized products are non-refundable.

Business Clients (B2B)

Business customers do not have a statutory right of withdrawal.

Returns are only accepted for defective or incorrectly delivered items.

7. Digital Products & Online Courses

All digital products are strictly non-refundable.

This includes but is not limited to:

  • Online courses

  • Training materials

  • Digital downloads

  • Certifications

  • Educational content

  • Starter kits included with digital course purchases

By purchasing a digital product, you expressly acknowledge and agree that:

  • You lose your right of withdrawal once the purchase is completed.

  • No refunds will be granted under any circumstances, including if the product has not been accessed, downloaded, or used.

Access to digital content is granted for personal, non-transferable use only.

Sharing, copying, reselling, distributing, or reproducing course content is strictly prohibited and may result in legal action.

8. In-Person Training

A non-refundable deposit of €50 is required to reserve a spot.

Courses may be rescheduled once if requested at least 72 hours before the scheduled date.

Cancellations made less than 72 hours before the training date will result in loss of the full course fee.

It is the buyer’s sole responsibility to verify local certification and licensing requirements before enrolling.

Sugar Browed does not guarantee recognition of certifications outside its stated scope.

9. Certified Salons

Certified salons operate independently.

Sugar Browed is not responsible for the services, pricing, or results provided by certified salons.

10. Disclaimer of Warranties

The Service is provided “as is” and “as available.”

We do not guarantee uninterrupted, secure, or error-free service.

11. Limitation of Liability

To the maximum extent permitted under Spanish law, Sugar Browed shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits

  • Loss of revenue

  • Loss of data

Total liability shall not exceed the amount paid for the product or service giving rise to the claim.

Nothing in these Terms excludes liability where exclusion is not permitted by law.

12. Governing Law

These Terms are governed by the laws of Spain.

Consumers may bring disputes before the courts of their country of residence within the EU.

Business disputes shall be resolved by the competent courts of Spain.

Consumers may also use the EU Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr

13. Changes to These Terms

We reserve the right to update these Terms at any time.

Continued use of the Site constitutes acceptance of the updated Terms.