Terms of service

TERMS OF SERVICE

Last Updated: June 2026

1. COMPANY INFORMATION

This website and all related services are operated by Sugar Browed ("Sugar Browed", "we", "us", or "our").

Business Information:

Sugar Browed
Calle Severo Ochoa 41
29590 Málaga
Spain
NIF: Z3351581A
Email: info@sugarbrowed.com

These Terms of Service ("Terms") govern your access to and use of our website, products, services, educational content, digital products, certifications, training programs, memberships, subscriptions, and any related services (collectively, the "Services").

By accessing our website, creating an account, placing an order, purchasing any product or service, downloading any content, or otherwise using our Services, you agree to be legally bound by these Terms.

If you do not agree to these Terms, you must immediately discontinue use of our website and Services.

2. ACCEPTANCE OF TERMS

By using our Services, you represent and warrant that:

  • You have read and understood these Terms;

  • You agree to be bound by these Terms and all related policies incorporated by reference;

  • You have the legal capacity to enter into a binding agreement;

  • All information provided by you is accurate, current, and complete.

These Terms incorporate by reference our:

  • Privacy Policy;

  • Cookie Policy;

  • Return & Refund Policy;

  • Shipping Policy;

  • Course Terms & Conditions;

  • Digital Product Policy;

  • Certification Policy;

and any additional policies published by Sugar Browed from time to time.

In the event of a conflict between these Terms and a specific policy, the specific policy shall prevail with respect to the subject matter governed by that policy.

3. ELIGIBILITY

General Website Use

You must be at least sixteen (16) years old to access or use our website.

Professional Training, Certifications and Business Services

Certain Services, including but not limited to professional certifications, trainer programs, partnership programs, advanced educational programs, and business-related offerings may only be purchased or accessed by individuals who are at least eighteen (18) years old.

We reserve the right to request age verification at any time.

Any purchase made in violation of applicable age requirements may be suspended, cancelled, or terminated without refund to the extent permitted by law.

4. PRODUCTS AND SERVICES

Sugar Browed offers a range of products and services including but not limited to:

Physical Products

  • Brow extension products;

  • Adhesives and related liquids;

  • Brow and lash products;

  • Hybrid stain products;

  • Brushes and applicators;

  • Professional beauty tools;

  • Tweezers and accessories;

  • Salon supplies and consumables;

  • Beauty furniture and equipment;

  • Merchandise and accessories;

  • Other beauty-related products.

Digital Products

  • E-books;

  • Digital guides;

  • Templates;

  • Workbooks;

  • Downloadable educational materials;

  • Online resources.

Educational Services

  • Online courses;

  • Training programs;

  • Masterclasses;

  • Certifications;

  • Educational memberships;

  • Professional development programs.

We reserve the right to modify, discontinue, replace, update, suspend, or remove any product or service at any time without prior notice.

Nothing in these Terms obligates Sugar Browed to continue offering any specific product, service, course, feature, certification, membership, or program indefinitely.

5. PROFESSIONAL USE PRODUCTS

Many of our products are developed for professional brow artists, beauty specialists, salons, educators, and advanced users.

Certain products may require professional knowledge, training, experience, or proper safety procedures.

By purchasing professional-use products, you acknowledge and agree that:

  • You are responsible for ensuring appropriate knowledge and competence before use;

  • You will follow all instructions, warnings, and safety recommendations;

  • You will comply with all applicable laws, regulations, licensing requirements, and professional standards in your jurisdiction;

  • Sugar Browed does not verify your qualifications before every purchase unless explicitly stated.

The purchaser assumes all responsibility for the safe and lawful use of professional products.

6. ORDERS AND PAYMENTS

Order Acceptance

All orders are subject to acceptance by Sugar Browed.

We reserve the right, at our sole discretion, to:

  • Refuse any order;

  • Limit quantities;

  • Cancel transactions;

  • Suspend fulfillment;

  • Require additional verification before processing an order.

Pricing

All prices displayed on our website are listed in the currency specified at checkout.

Prices may change at any time without prior notice.

Pricing errors, typographical mistakes, technical inaccuracies, and system malfunctions may result in order cancellation even after payment has been received.

Payment Authorization

By submitting payment information, you represent and warrant that:

  • You are authorized to use the selected payment method;

  • The payment information provided is accurate;

  • The transaction does not violate any applicable laws or regulations.

Fraud Prevention

Sugar Browed reserves the right to conduct fraud screening, identity verification, address verification, payment verification, and order validation before accepting or fulfilling an order.

Failure to provide requested verification may result in cancellation of the order.

7. USER ACCOUNTS

Certain Services require the creation of a user account.

You agree to:

  • Maintain accurate account information;

  • Keep login credentials confidential;

  • Prevent unauthorized access to your account;

  • Notify Sugar Browed immediately of any suspected unauthorized access.

You are solely responsible for all activity occurring under your account.

Single User License

Unless otherwise expressly authorized in writing, each account is licensed for use by a single individual only.

Accounts may not be:

  • Shared;

  • Transferred;

  • Sold;

  • Licensed to third parties;

  • Used by multiple users;

  • Used as part of any unauthorized group access arrangement.

Sugar Browed reserves the right to monitor account usage patterns for compliance purposes.

8. DIGITAL CONTENT LICENSE

All digital products, online courses, educational materials, downloads, videos, templates, workbooks, certifications, and related content are licensed, not sold.

Subject to these Terms and any applicable policies, Sugar Browed grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use purchased digital content solely for your personal educational or internal business purposes.

No ownership rights are transferred to you.

Except as expressly permitted by applicable law, you may not:

  • Copy;

  • Reproduce;

  • Modify;

  • Adapt;

  • Translate;

  • Distribute;

  • Publish;

  • Upload;

  • Broadcast;

  • Share;

  • Display;

  • Sell;

  • License;

  • Rent;

  • Transfer;

  • Reverse engineer;

  • Create derivative works from;

  • Exploit commercially;

any portion of our digital content without prior written authorization.

Any unauthorized use immediately terminates the license granted under these Terms.

Lifetime Access

Where a product or course is described as providing "lifetime access," this means access for as long as Sugar Browed continues to make that specific product, course, or platform commercially available.

Lifetime access does not guarantee perpetual access for the lifetime of the purchaser.

Sugar Browed reserves the right to modify, replace, migrate, update, discontinue, retire, or remove content, platforms, technologies, features, and educational materials at its discretion.

Where reasonably practicable, alternative access arrangements may be provided.

9. INTELLECTUAL PROPERTY RIGHTS

All content made available through the Services is owned by or licensed to Sugar Browed and is protected by applicable intellectual property, copyright, trademark, trade secret, unfair competition, and other proprietary rights laws.

Protected content includes, but is not limited to:

  • Course materials;

  • Educational content;

  • Videos;

  • Training programs;

  • Certifications;

  • Logos;

  • Brand names;

  • Product names;

  • Product designs;

  • Product images;

  • Graphics;

  • Documents;

  • E-books;

  • Templates;

  • Workbooks;

  • Downloads;

  • Marketing materials;

  • Website content;

  • Training methods;

  • Educational systems;

  • Proprietary business processes.

Nothing in these Terms transfers any ownership rights to the Customer.

Any unauthorized use of Sugar Browed intellectual property is strictly prohibited.

10. PROHIBITED CONDUCT

You agree not to:

  • Share account credentials;

  • Allow third parties to access purchased content;

  • Copy course materials;

  • Download content through unauthorized methods;

  • Record videos, webinars, or training materials without authorization;

  • Reproduce educational content;

  • Resell products without authorization;

  • Use Sugar Browed trademarks without permission;

  • Misrepresent your relationship with Sugar Browed;

  • Create competing educational materials derived from Sugar Browed content;

  • Circumvent security measures;

  • Attempt unauthorized access to systems or accounts;

  • Engage in fraudulent activity;

  • Submit false claims;

  • Abuse refund procedures;

  • Submit knowingly false reviews;

  • Harass employees, contractors, affiliates, trainers, partners, or customers.

Sugar Browed reserves all rights and remedies available under applicable law.

11. CERTIFICATIONS AND BRAND USE

Sugar Browed may issue certifications for certain training programs, masterclasses, educational services, or professional assessments.

A certification confirms only that the participant has successfully completed the applicable Sugar Browed requirements at the time of issuance.

Certification does not constitute:

  • A professional license;

  • Government approval;

  • Regulatory approval;

  • Employment certification;

  • Business accreditation;

  • A guarantee of competence;

  • A guarantee of future performance;

  • A guarantee of business success.

Only individuals who have successfully completed an approved certification program and remain in good standing may represent themselves as a "Certified Sugar Browed Artist" or use any equivalent designation authorized by Sugar Browed.

Certification rights are personal, non-transferable, revocable, and subject to ongoing compliance with Sugar Browed policies.

12. CERTIFICATION REVOCATION

Sugar Browed reserves the right to suspend, revoke, withdraw, or terminate any certification at its sole discretion where reasonable grounds exist, including but not limited to:

  • Account sharing;

  • Piracy;

  • Copyright infringement;

  • Trademark misuse;

  • Brand misuse;

  • Fraudulent conduct;

  • Misrepresentation;

  • False advertising;

  • Unsafe professional practices;

  • Failure to follow hygiene standards;

  • Conduct that may damage the reputation of Sugar Browed;

  • Violation of applicable laws;

  • Violation of these Terms or related policies.

Upon revocation:

  • Certification status immediately terminates;

  • Any right to use certification-related branding terminates;

  • Any directory listing may be removed;

  • Any certification badges, logos, or promotional materials must cease to be used immediately.

No refund, compensation, or reimbursement shall be provided in connection with certification revocation unless required by applicable law.

13. ACCOUNT SUSPENSION AND TERMINATION

Sugar Browed reserves the right to suspend, restrict, disable, or permanently terminate any account at any time where reasonably necessary to:

  • Protect intellectual property;

  • Prevent fraud;

  • Prevent abuse;

  • Investigate suspicious activity;

  • Protect platform security;

  • Enforce these Terms;

  • Comply with legal obligations.

Grounds for suspension or termination may include:

  • Account sharing;

  • Unauthorized distribution of content;

  • Piracy;

  • Payment fraud;

  • Chargeback abuse;

  • Harassment;

  • False identity information;

  • Breach of these Terms.

Termination may occur without prior notice where reasonably necessary to protect Sugar Browed or third parties.

14. ENFORCEMENT OF DIGITAL RIGHTS

Unauthorized use of digital content may cause irreparable harm to Sugar Browed.

Where unauthorized use is suspected, Sugar Browed reserves the right to:

  • Suspend access;

  • Disable accounts;

  • Revoke licenses;

  • Revoke certifications;

  • Remove access to educational materials;

  • Investigate suspected violations;

  • Seek injunctive relief;

  • Seek damages;

  • Recover legal fees and enforcement costs where permitted by law;

  • Pursue any other remedies available under applicable law.

15. FRAUD PREVENTION AND CHARGEBACKS

By placing an order, you agree to contact Sugar Browed directly regarding any concerns, complaints, or disputes before initiating a chargeback, payment dispute, or payment reversal through a bank, credit card provider, payment processor, or financial institution.

Sugar Browed reserves the right to provide all relevant evidence relating to an order, including but not limited to:

  • Order records;

  • Payment records;

  • Shipping records;

  • Tracking information;

  • Delivery confirmations;

  • Login records;

  • Account records;

  • Course access records;

  • Communications;

  • IP address records where legally permitted.

The initiation of a chargeback does not automatically relieve the Customer of payment obligations.

Where a chargeback is determined to be fraudulent, abusive, or unsupported by the facts, Sugar Browed reserves the right to recover:

  • Outstanding amounts;

  • Chargeback fees;

  • Administrative costs;

  • Collection costs;

  • Legal costs where permitted by law.

16. PRODUCT SAFETY AND PATCH TEST REQUIREMENTS

Many Sugar Browed products are intended for professional beauty use.

Customers must carefully read and follow all instructions, warnings, safety information, storage requirements, and usage guidelines before use.

Patch testing is mandatory before using products that may come into contact with skin, hair, eyebrows, eyelashes, or surrounding areas.

The Customer acknowledges and agrees that:

  • Individual sensitivities vary;

  • Allergic reactions may occur;

  • Results may differ between individuals;

  • Product compatibility cannot be guaranteed for every user.

Failure to perform a patch test constitutes use contrary to Sugar Browed recommendations.

17. HEALTH AND ALLERGY DISCLAIMER

Customers are responsible for assessing whether products are suitable for their intended use.

Sugar Browed does not provide medical advice.

Customers with:

  • Allergies;

  • Skin conditions;

  • Eye conditions;

  • Medical conditions;

  • Sensitivities;

  • Pregnancy-related concerns;

should consult an appropriately qualified healthcare professional before use.

To the fullest extent permitted by law, Sugar Browed shall not be responsible for adverse reactions resulting from:

  • Failure to perform patch testing;

  • Failure to follow instructions;

  • Improper application;

  • Improper storage;

  • Product misuse;

  • Individual sensitivities;

  • Contraindications not disclosed to Sugar Browed.

18. EDUCATIONAL CONTENT DISCLAIMER

All educational content is provided for informational and educational purposes only.

Sugar Browed makes no guarantees regarding:

  • Business success;

  • Revenue;

  • Profitability;

  • Client acquisition;

  • Employment opportunities;

  • Licensing outcomes;

  • Certification outcomes;

  • Professional results.

Individual results depend on numerous factors beyond Sugar Browed's control, including skill level, experience, effort, market conditions, local regulations, and individual circumstances.

19. CERTIFIED ARTISTS AND THIRD PARTIES

Certified artists, trainers, salons, educators, affiliates, distributors, and business partners operate independently unless expressly stated otherwise.

Sugar Browed is not responsible for:

  • Services provided by third parties;

  • Prices charged by third parties;

  • Business practices of third parties;

  • Professional decisions of third parties;

  • Treatment outcomes performed by third parties.

Any agreement between a Customer and an independent third party is solely between those parties.

20. INTERNATIONAL SALES, EXPORT RESTRICTIONS, AND SANCTIONS

Sugar Browed sells products and services internationally.

Customers are solely responsible for ensuring that products, services, and materials may legally be imported, possessed, used, or accessed within their jurisdiction.

Sugar Browed reserves the right to refuse, cancel, restrict, or terminate orders where:

  • Export restrictions apply;

  • Trade sanctions apply;

  • Government restrictions apply;

  • Legal compliance concerns exist;

  • Delivery is impractical or unsafe.

Sugar Browed shall not be liable for losses resulting from such restrictions.

21. CUSTOMS, DUTIES, TAXES, AND IMPORT CHARGES

International shipments may be subject to:

  • Customs duties;

  • Import taxes;

  • VAT;

  • Brokerage fees;

  • Clearance fees;

  • Storage fees;

  • Inspection fees;

  • Government charges;

  • Administrative charges.

All such charges are the sole responsibility of the Customer unless expressly stated otherwise.

Refusal to pay customs-related charges does not entitle the Customer to a refund.

Where a shipment is refused, abandoned, returned, destroyed, confiscated, or delayed due to customs-related issues, Sugar Browed reserves the right to deduct from any eligible refund all costs incurred, including but not limited to:

  • Return shipping costs;

  • Customs charges;

  • Brokerage fees;

  • Storage fees;

  • Administrative expenses;

  • Destruction fees;

  • Carrier fees.

Sugar Browed shall not be liable for customs delays, customs inspections, customs seizures, or other governmental actions.

22. SHIPPING AND DELIVERY

Shipping estimates provided by Sugar Browed are estimates only and are not guaranteed delivery dates.

Delivery times may vary due to:

  • Carrier delays;

  • Customs inspections;

  • Regulatory reviews;

  • Weather conditions;

  • Natural disasters;

  • Labor disputes;

  • Transportation disruptions;

  • Political events;

  • Public health emergencies;

  • Other circumstances beyond our reasonable control.

Risk of loss and title transfer shall pass in accordance with applicable law.

Sugar Browed shall not be liable for delays caused by third-party carriers, customs authorities, governmental agencies, or circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information.

Sugar Browed is not responsible for failed deliveries resulting from:

  • Incorrect addresses;

  • Incomplete addresses;

  • Refused deliveries;

  • Failure to collect shipments;

  • Customer unavailability.

Additional shipping, storage, return, or administrative charges resulting from such circumstances may be charged to the Customer.

23. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, all Services, products, content, educational materials, digital products, certifications, memberships, subscriptions, websites, and related services are provided on an "as is" and "as available" basis.

Sugar Browed makes no representations, warranties, or guarantees of any kind, whether express, implied, statutory, or otherwise, including but not limited to warranties regarding:

  • Merchantability;

  • Fitness for a particular purpose;

  • Non-infringement;

  • Accuracy;

  • Reliability;

  • Availability;

  • Performance;

  • Compatibility;

  • Security;

  • Uninterrupted operation.

Sugar Browed does not warrant that:

  • Services will be uninterrupted;

  • Services will be error-free;

  • Defects will be corrected;

  • Content will always remain available;

  • Platforms will remain unchanged;

  • Results will meet Customer expectations.

Nothing in these Terms excludes any warranty that cannot legally be excluded under applicable law.

24. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Sugar Browed, its owners, affiliates, contractors, trainers, representatives, suppliers, licensors, fulfillment partners, and service providers shall not be liable for:

  • Indirect damages;

  • Incidental damages;

  • Consequential damages;

  • Special damages;

  • Exemplary damages;

  • Punitive damages;

  • Loss of profits;

  • Loss of revenue;

  • Loss of business opportunities;

  • Loss of customers;

  • Loss of goodwill;

  • Loss of reputation;

  • Loss of anticipated savings;

  • Loss of data;

  • Business interruption.

To the fullest extent permitted by law, Sugar Browed's total aggregate liability arising out of or relating to any claim shall not exceed the amount actually paid by the Customer for the specific product or service giving rise to the claim during the twelve (12) months preceding the event giving rise to liability.

The limitations contained in this section apply regardless of the legal theory upon which a claim is based, including:

  • Contract;

  • Tort;

  • Negligence;

  • Statutory liability;

  • Strict liability;

  • Misrepresentation;

  • Any other legal theory.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.

25. INDEMNIFICATION

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Sugar Browed, its owners, affiliates, contractors, trainers, suppliers, fulfillment partners, licensors, and representatives from and against any claims, damages, liabilities, losses, costs, expenses, fines, penalties, and legal fees arising out of or related to:

  • Your violation of these Terms;

  • Your misuse of products or Services;

  • Your violation of applicable laws or regulations;

  • Your infringement of intellectual property rights;

  • Your unauthorized sharing or distribution of content;

  • Your use of professional products or training materials;

  • Your professional activities, treatments, or services;

  • Any claim brought by your clients, customers, patients, or third parties.

26. FORCE MAJEURE

Sugar Browed shall not be liable for any delay, interruption, suspension, failure, or inability to perform obligations where such performance is prevented, hindered, delayed, or rendered commercially impracticable by events beyond our reasonable control.

Such events include but are not limited to:

  • Natural disasters;

  • Floods;

  • Fires;

  • Earthquakes;

  • Pandemics;

  • Epidemics;

  • Public health emergencies;

  • Government actions;

  • Regulatory actions;

  • Trade restrictions;

  • Export restrictions;

  • Import restrictions;

  • Customs actions;

  • Labor disputes;

  • Transportation disruptions;

  • Utility failures;

  • Cyberattacks;

  • Internet failures;

  • Armed conflicts;

  • War;

  • Terrorism;

  • Civil unrest;

  • Supplier failures;

  • Carrier failures.

Sugar Browed may suspend performance for the duration of the force majeure event without liability.

27. THIRD-PARTY SERVICES

Sugar Browed may utilize third-party services, platforms, software providers, payment processors, educational platforms, fulfillment providers, logistics providers, marketing platforms, analytics providers, and other external services.

Sugar Browed is not responsible for:

  • Third-party platform outages;

  • Third-party software failures;

  • Payment processor decisions;

  • Carrier delays;

  • External platform restrictions;

  • Third-party data processing practices.

Use of third-party services may be subject to separate terms and conditions imposed by those providers.

28. PRIVACY

The collection, processing, storage, and use of personal information are governed by our Privacy Policy.

By using the Services, you acknowledge that personal data may be processed in accordance with applicable privacy and data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

29. ELECTRONIC COMMUNICATIONS

By using the Services, creating an account, subscribing to communications, or placing an order, you consent to receive electronic communications from Sugar Browed.

Such communications may include:

  • Order confirmations;

  • Account notifications;

  • Service updates;

  • Security notices;

  • Legal notices;

  • Transactional communications.

Electronic communications satisfy any legal requirement that communications be in writing, to the extent permitted by law.

30. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of Spain, without regard to conflict of law principles.

Where mandatory consumer protection laws provide greater protection to consumers residing in another jurisdiction, such mandatory protections shall remain unaffected.

31. DISPUTE RESOLUTION

Customers are encouraged to contact Sugar Browed directly to seek an informal resolution of any dispute before initiating legal proceedings.

For business customers, any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Málaga, Spain, unless otherwise required by law.

Consumers retain any mandatory rights regarding jurisdiction that may be granted under applicable consumer protection laws.

Consumers residing within the European Union may also use the European Commission's Online Dispute Resolution platform where available.

32. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, unenforceable, or void, such provision shall be deemed severed from the remaining Terms.

The remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

33. NO WAIVER

Failure by Sugar Browed to enforce any right, remedy, or provision of these Terms shall not constitute a waiver of that right, remedy, or provision.

Any waiver must be expressly made in writing.

34. ASSIGNMENT

Customers may not assign, transfer, sublicense, delegate, or otherwise dispose of any rights or obligations under these Terms without prior written consent from Sugar Browed.

Sugar Browed may assign or transfer its rights and obligations under these Terms without restriction.

35. ENTIRE AGREEMENT

These Terms, together with all policies incorporated by reference, constitute the entire agreement between the Customer and Sugar Browed regarding the Services and supersede all prior agreements, understandings, communications, representations, and discussions relating to the subject matter.

36. CHANGES TO THESE TERMS

Sugar Browed reserves the right to modify, amend, update, replace, or revise these Terms at any time.

Updated versions will become effective upon publication on the website unless otherwise stated.

Continued use of the Services after any update constitutes acceptance of the revised Terms.

Customers who do not agree to revised Terms must discontinue use of the Services.

37. CONTACT INFORMATION

For questions regarding these Terms, please contact:

Sugar Browed
Calle Severo Ochoa 41
29590 Málaga
Spain